How to refund a hotel in Meituan: Analysis of popular unsubscribe policies on the entire network in the past 10 days
Recently, with the end of the summer tourism peak season and the beginning of the school season, the issue of Meituan hotel cancellation has become a hot topic on social platforms. This article combines hot data on the entire network for the past 10 days to organize refund rules and practical guides for you.
1. Hot topics related to hotel unsubscribe in the entire network in the past 10 days
| Keywords | Search volume trends | Main discussion platform |
|---|---|---|
| Meituan Hotel Refund | Weekly +35% month-on-month | Weibo, Xiaohongshu |
| Orders cannot be cancelled | Weekly +42% month-on-month | Zhihu, Black Cat Complaints |
| Epidemic Refund Policy | Sudden growth of 120% | TikTok, headline news |
| Student special offer cancellation | Peak season start | B station, college student forum |
2. The core rules for Meituan Hotel refunds
According to Meituan’s latest public announcement of the “Hotel Booking Service Agreement”, the refund policy is mainly divided into three categories:
| Order Type | Free cancellation time limit | Penalty penalty ratio | Special Instructions |
|---|---|---|---|
| Ordinary reservations | Before 18:00 on the day of check-in | First night room rate 100% | Some hotels can be extended to 20:00 |
| Flash deal | Within 15 minutes after booking | Not Cancel | Except for labeling "limited time refund" |
| Holiday Order | 3 days in advance | 50%-100% | Spring Festival/National Day etc. are applicable |
3. Recent hot topic unsubscribe cases
1.Unsubscribe from the epidemic: Meituan has updated due to repeated outbreaks in many places in the past 10 daysAugust 25th to September 5thFor special policies during the period, orders in affected areas can be fully refunded based on abnormal health code proof.
2.Students' school starts to reschedule: The voting initiated by education blogger @Campus Compass shows that 67% of students do not know that the "exclusive discount for school opening" orders must be unsubscribed 72 hours in advance, otherwise a 20% handling fee will be deducted.
3.Typhoons affect cancellation: For the coverage area of the "Sula" and "Anemone" typhoon paths, Meituan has launched a natural disaster emergency mechanism, and affected orders can be quickly handled through the 95017 customer service channel.
4. Step-by-step refund operation guide
1.APP operation process:
① Open Meituan APP →My →All Orders
② Find the hotel order → click "Apply for a refund"
③ Choose the reason for refund → Upload the voucher (if special unsubscribe is involved)
④ Wait for system review (1-2 working days)
2.Customer service emergency channel:
- 95017 (24-hour service)
- Online customer service entrance: "Customer service" icon in the lower right corner of the order details page
- For emergency situations, please contact Weibo @ Meituan Hotel with private messages
5. Consumer rights protection suggestions
| Type of dispute | Channels for rights protection | Success rate reference |
|---|---|---|
| Merchant refuses to refund compliantly | Meituan platform complaint | 89% |
| The system shows that the account has not been returned | 95017+ payment platform joint verification | 100% |
| Force majeure factor unsubscribe | 12315 Hotline | 76% |
6. Latest industry comparison data (August data)
| platform | Average refund time | Free cancellation coverage | Special policy response speed |
|---|---|---|---|
| Meituan | 1.8 days | 72% | Within 24 hours |
| Ctrip | 2.1 days | 68% | 48 hours |
| Together | 2.3 days | 65% | 72 hours |
Warm reminder: There have been many "unsubscribe" fraud cases recently. Meituan officially stated that it will never contact users through third parties to apply for refunds. Please check the official channel for operation.
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